Terms of Service

Effective Date: January 28, 2026

Welcome to Callgate! These Terms of Service ("Terms") govern your access to and use of the Callgate AI receptionist platform, website, and related services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.

1Definitions

  • "Callgate," "we," "us," or "our" refers to Callgate, the operator of the Service.
  • "User," "you," or "your" refers to any individual or business entity accessing or using the Service.
  • "AI Receptionist" refers to our automated phone answering service powered by artificial intelligence.
  • "AI Chatbot" refers to our embedded website chat widget powered by artificial intelligence.
  • "Caller" refers to any person who calls your assigned Callgate phone number.

2Account Registration

To use the Service, you must:

  • Provide accurate and complete information during registration
  • Maintain the security of your account credentials
  • Be at least 18 years old or the age of majority in your jurisdiction
  • Have the authority to bind any business entity you register on behalf of

You are responsible for all activities that occur under your account. Notify us immediately if you suspect unauthorized access to your account.

3Service Description

Callgate provides an AI-powered receptionist service that:

  • Answers incoming calls to your assigned phone number
  • Provides an AI-powered chatbot for your website visitors
  • Collects caller and chat user information based on your configured settings
  • Provides information about your business to callers and website visitors
  • Transfers calls to designated numbers when appropriate
  • Stores call transcripts, chat conversations, and analytics for your review
  • Uses uploaded knowledge base documents to answer questions accurately

4Subscription and Billing

Free Trial: New users may receive a 14-day free trial. During the trial, you have full access to the Service. Your payment method will be charged at the end of the trial period unless you cancel.

Billing: Subscriptions are billed monthly in advance. Additional usage beyond your plan's included calls will be charged at the applicable overage rate.

Cancellation: You may cancel your subscription at any time through your account settings. Your service will remain active until the end of your current billing period.

Refunds: Subscription fees are non-refundable except as required by law or at our sole discretion.

5Acceptable Use

You agree not to use the Service to:

  • Engage in any unlawful, fraudulent, or deceptive activities
  • Violate any applicable laws, regulations, or third-party rights
  • Transmit spam, unsolicited communications, or misleading information
  • Interfere with or disrupt the Service or servers
  • Attempt to gain unauthorized access to any part of the Service
  • Use the Service for any purpose that could harm minors
  • Impersonate any person or entity

6Call Recording and Data

Recording Disclosure: You are responsible for ensuring compliance with all applicable call recording laws in your jurisdiction. Some jurisdictions require all-party consent for call recording. The AI receptionist may inform callers that the call is being recorded.

Data Ownership: You retain ownership of all data you provide to us and all call data generated through your use of the Service. We process and store this data to provide the Service and as described in our Privacy Policy.

Data Retention: Call recordings and transcripts are retained according to our data retention policies. You may request deletion of your data in accordance with our Privacy Policy.

7AI Limitations

Important: Our AI receptionist uses advanced technology but may occasionally make errors, misunderstand callers, or provide incorrect information. You acknowledge these limitations and agree that Callgate is not liable for any damages arising from AI errors or limitations.

The Service is not intended for use in emergency situations or for providing medical, legal, or financial advice. You are responsible for reviewing call transcripts and correcting any errors with your customers.

8Intellectual Property

The Service, including its software, design, graphics, and content, is owned by Callgate and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service for your business purposes during your subscription period. You may not copy, modify, distribute, sell, or lease any part of our Service or software.

9Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR AVAILABILITY.

We do not guarantee that the Service will be uninterrupted, error-free, or secure. We make no warranty regarding the quality, accuracy, or reliability of any information provided through the Service.

10Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CALLGATE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Any loss of profits, revenue, data, or business opportunities
  • Any damages arising from missed calls, dropped calls, or service interruptions
  • Any damages exceeding the amount you paid us in the 12 months preceding the claim

11Indemnification

You agree to indemnify, defend, and hold harmless Callgate and its affiliates from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any content or information you provide through the Service.

12Termination

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Upon termination:

  • Your right to use the Service immediately ceases
  • Your assigned phone number may be reassigned
  • You remain responsible for any outstanding charges
  • Provisions that by their nature should survive will survive termination

13Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through the Service. Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service.

14Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of British Columbia, Canada, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts located in Vancouver, British Columbia.

15Contact Us

If you have any questions about these Terms, please contact us:

Callgate

Email: legal@callgate.ca

Website: callgate.ca

By using Callgate, you acknowledge that you have read, understood, and agree to these Terms of Service.

See also: Privacy Policy